I'M TALKING ARE YOU LISTENING?

Successful communication means conveying exactly what you mean to say and having your listener understand your meaning.  It has been estimated that 70% of the mistakes that occur in the workplace and as much as 80% of lost business are the results of poor communication.  Not to mention the resulring frustrations! This course will provide the communication style that works both on and off the job. You will learn techniques to help you to get your message across and to improve your listening habits.  Use these skills to create rapport as you "read" and respond to others.

BENEFITS:

Upon completion of this course, you will have the tools to:

           •   Overcome barriers to getting your point across

           •   Create rapport, mutual respect, tolerance and openness

           •   Identify and eliminate listening blocks

           •   Express yourself in a clear, concise, compelling way in various situations

           •   Increase productivity and work effectiveness

           •   Create options in dealing with non-listeners and hostile encounters

CONTENT:

This program will provide you with practical ideas to help you:

           •   Understand communication essentials

           •   Control the process and problems

           •   Identify common barriers to communication: words, confused meanings, by-passing, frame-of-reference, jargon, attitude, self-concept, style, atmosphere, expectations

           •   Develop strategies to be sure you are understood

           •   Recognize your personal style

           •   Understand how your patterns help or hinder your listener

           •   Learn and practice techniques to create rapport

           •   Utilize neurolinguistics to your advantage

           •   Express yourself effectively

           •   Learn the three keys to assertive messages

           •   Explore ways to gain the attention, maintain the interest, and present ideas persuasively

           •   Learn the skill of non-judgmental "active listening"

           •   Be able to recognize and surmount barriers to listening

           •   Assess your present listening ability

           •   Understand how listening affects performance, attitude, production

           •   Deal with anger and hostility successfully