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MANAGING EFFECTIVE MEETINGS With the increasing demand to sustain a
quality culture, the ability to facilitate the meeting
To
be successful the facilitator needs to understand the ongoing process
among
individuals, and to diagnose and intervene appropriately. Understanding the phases of change, the kinds of roles they need to assume in each phase, the personal qualities that accompany those roles and the instructional/ intervention methods in each phase are key. This program has been specifically designed to provide employees a systematic approach and the skills necessary to be as effective as possible. The basic knowledge components include: knowledge of characteristics
of productive BENEFITS • Understand the different functions that
meetings serve and how to choose the most effective way to accomplish
their goals • Know skills to encourage member
contribution, maximize individual participation, enhance motivation and
assure commitment to the decisions reached • Handle people successfully utilizing
leader and group dynamics to positively affect the outcome • Understand whether to hold a meeting,
when to schedule it, how to arrange the meeting rooms, and how to
develop agendas that keep meetings on track and get results • Handle problem behaviors and problem
members effectively • Manage the complex dynamics of small
groups such as communication, hidden
agendas, consensus decision making, change and conflict CONTENT: CHARACTERISTICS OF
PRODUCTIVE MEETINGS • Seven
characteristic of meetings that make a difference • The similarities and differences among
information sharing, decision making and problem
solving meetings • Practicing analyzing meetings, developing
strategies and methods for on-the-spot improvement INVOLVING MEETING
PARTICIPANTS • Planning
effectively - establishing an agenda, preparing and informing
others to assure participation at the meeting • Recording group memory to enhance involvement
at the meeting • Roles and skills of the facilitator to utilize
strengths of participants • Practice facilitating -
framing a topic, encouraging participation, cutting off discussions
tactfully, facilitating positive resolution of conflict, uniting,
focusing and mobilizing the group OBSERVING AND HANDLING
GROUP DYNAMICS • The eight
dimensions of group functioning: Communication, Decision Making, Conflict,
Leadership, Goals and Roles,
Group Norms, Problem Solving, Group Climate, Individual Behavior • Practicing group observation skills • Practicing feedback skills • Practicing effective expression and active
listening to
cultivate constructive roles and control destructive roles • Practicing how to determine what behavior to
do when to do it CONSENSUS BUILDING-ESSENTIAL SKILLS • The importance of giving and receiving
information non-defensively to conflict • The I.C.A.R.E. model to build relationships • Understanding and overcoming barriers to
consensus • Practicing the seven step -
P.R.O.B.L.E.M.-model of consensus building AVOIDING PITFALLS • What
can go wrong and why? • Proven strategies for dysfunction and
non-functional members and groups • Practice solving typical problems in groups: Silent
Members Hidden
Agendas Aggressive
Members Power
and Influence CONFLICT RESOLUTION TECHNIQUES • Your typical response to conflict - its costs
and benefits • The stages, the characteristics, the tasks and
the issues at each stage of meetings
and the conflicts it presents • Utilize a problem-solving approach to conflict
situations. • Practicing steps in managing conflict Putting It All Together: Practice |
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