Susan Wehrspann & Associates
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With the increasing demand to sustain a quality culture, the ability to facilitate the meeting
process to increase employee involvement is essential. Facilitators who have greater
confidence in their ability also will experience enthusiasm for facilitating, which in turn they
will pass on to the participants who become more willing to contribute their strengths and

To be successful the facilitator needs to understand the ongoing process among
individuals, and to diagnose and intervene appropriately. Understanding the phases of
change, the kinds of roles they need to assume in each phase, the personal qualities that
accompany those roles and the instructional/ intervention methods in each phase are key.
This program has been specifically designed to provide employees a systematic
approach and the skills necessary to be as effective as possible.


The basic knowledge components  include: knowledge of  characteristics of productive

meetings, knowledge of group dynamics and knowledge of self. In addition there will be opportunities to develop: process intervention skills - soliciting involvement of meeting participants, recording, consensus building, flexible intervention skills-active listening skills, feedback, and communication skills and  handling group dynamics, conflicts, and dysfunctional behaviors.



              Understand the different functions that meetings serve and how to choose the most effective way to accomplish their goals

              Know skills to encourage member contribution, maximize individual participation, enhance motivation and assure commitment to the decisions reached

              Handle people successfully utilizing leader and group dynamics to positively affect the outcome

              Understand whether to hold a meeting, when to schedule it, how to arrange the meeting rooms, and how to develop agendas that keep meetings on track and get results

              Handle problem behaviors and problem members effectively

              Manage the complex dynamics of small groups  such as communication, hidden agendas, consensus decision making, change and conflict







             Seven characteristic of meetings that make a difference

             The similarities and differences among information sharing, decision making and problem solving meetings

             Practicing analyzing meetings, developing strategies and  methods for on-the-spot  improvement



             Planning effectively - establishing an agenda, preparing and informing others to assure participation at the meeting

             Recording group memory to enhance involvement at the meeting

             Roles and skills of the facilitator to utilize strengths of participants

             Practice facilitating  - framing a topic, encouraging participation, cutting off discussions tactfully, facilitating positive resolution of conflict, uniting, focusing and  mobilizing the group




             The eight dimensions of group functioning:

Communication, Decision Making, Conflict, Leadership, Goals and  Roles, Group Norms, Problem Solving, Group Climate, Individual Behavior

             Practicing group observation skills

             Practicing feedback skills

             Practicing effective expression and active listening

              to cultivate constructive roles and control destructive roles                             

             Practicing how to determine what behavior to do when to do it



             The importance of giving and receiving information non-defensively to conflict  
 resolution, problem solving, decision making and building trust

             The I.C.A.R.E. model to build relationships

             Understanding and overcoming barriers to consensus

             Practicing the seven step - P.R.O.B.L.E.M.-model of consensus building




             What can go wrong and why?

             Proven strategies for dysfunction and non-functional members and groups

             Practice solving typical problems in groups:

              Silent Members

              Hidden Agendas

              Aggressive Members

              Power and Influence



             Your typical response to conflict - its costs and benefits                      

             The stages, the characteristics, the tasks and the issues at each stage of meetings and the conflicts it presents

             Utilize a problem-solving approach to conflict situations.

             Practicing steps in managing conflict


Putting It All Together: Practice

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