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MANAGING A DIVERSE WORKFORCE
Initiates and manages cultural change within the organization to impact
organizational effectiveness, Values cultural diversity and other differences
in the work force. Ensure that the organization build on these differences and
that employees are treated in a fair an equitable manner. Participants will be
able to identify cultural, ethnic, gender, and other individual differences and
how these differences impact the workplace, as well as techniques for
respecting these differences. In
today’s workplace, dealing with a diverse work force, creating a diverse team
is critical to your organization’s mission. And, it is not only your legal
responsibility, it is also a major growing trend that parallels our country’s
ever-changing demographics. But how can you support a more diverse workplace?
Where can you start:? First you learn effective techniques to adapt your
style, break down stereotypes, and improve awareness and skills in the areas of
diversity. OBJECTIVES: ·
Identify
cultural differences ·
Understand
how these differences impact the workplace ·
Practice
techniques for managing these differences ·
Recognize
the value of individual differences ·
Learn
to accept that different cultures have equally valid perspectives ·
Work
successfully with people who area different than you ·
Avoid
misunderstandings that come from cross-cultural communication ·
Eliminate
dissatisfaction without accusing or blaming ·
Learn
style differences and how to use it to be heard CONTENT: IDENTIFY CULTURAL DIFFERENCES ·
Recognize
the difference culture Exercise ·
Identify
the basis of cultural differences: the five orientations in the ways in which
human beings deal with each others ·
Look
at how culture makes you different than others Self Assessment ·
Valuing
diversity -developing compassion for each person’s uniqueness RECOGNIZE THE VALUE OF CULTURAL
DIFFERENCES ·
Understand
how you think about differences Self Assessment ·
Developing
appreciation for each person’s uniqueness- in regard to roles and
relationships, working as an individual verses a team player, power and
authority, involvement in decision making, use of language Demonstration of Practices UNDERSTAND HOW
THESE DIFFERENCES IMPACT THE WORKPLACE ·
Experience the direct
impacts of being treated differently, of limited participation attributes, of
being misinterpreted, of not feeling included or valued Wheel Chair Demonstration
PRACTICING TECHNIQUES FOR DEALING WITH THESE DIFFERENCES ·
How to avoid
misunderstandings that come from cross cultural communication: o
Manage your mind -
learn how to master what you tell yourself about yourself and others Self
Assessment o
Manage your words -
learn how to speak and listen to people with different backgrounds Role Play o
Manage your non-verbals
- know how to pay attention to the nonverbal
language of how, when and where you do things
Demonstration of Good Management Practices Diversity
Video ·
How to use the
technique of inquiry for more flexible and open-minded communication. Role Play ·
How to find a common
language in which to achieve more professional cooperation ·
How to learn style
differences Group Discussion ·
How to supervise people
with differences in meaning, pacing, volume, gestures, space and touch. Application Exercise ·
How to adapt to the
differences in style for example: how to decide when to- o
show or not show
emotions, o
decide how far to get
involved o
when and how to
acknowledge achievements o
how and when to
exercise control ·
How to use style
differences to be heard understood ·
Correct mistakes and
deal with issues without escalating conflict
Case Study ·
Learn to get into each
other’s world, speak each other’s language and enjoy it! Demonstration of Good Management Practices SUSAN WEHRSPANN
BACKGROUND, SKILLS, AND EXPERIENCE
MANAGING A DIVERSE WORKFORCE
I have lived a life of extreme diversity and had to
turn the adversity into opportunity: I was a racial minority in high school, I was one of
13 “girls” in law school in 1970, I escaped from the law to become a “lady”
guide in Yellowstone Park (and I quote, “What the h... is she doing here?” a female attorney, (and I quote a
judge, “Don’t think you can lift your shirts to me!”) A woman business owner, and management trainer (and I quote, “Why
I have been managing longer than you have been alive missy!” All of these experiences made me want to understand
more. I do believe that all interactions is cross -cultural interaction, and
its not just based on nationality, it is based on the fact we come from
different worlds- race, gender, age, nations. As a result of my studies -George Massy, George
Simon, George Manning, Deborah Tannen, I am now able to provide insights into
human behavior that improve the way people relate to these differences. Skills: I have addressed more than 50 organizations in the
nineties in the areas: Personality differences, gender difference, sexual
differences, generation differences and ethnic differences. My goal is to
provide a forum in which people can identify their attitudes and their fears
and have the opportunity to choose a different reaction... and to experience
the powerful results if you do! I also have the privilege to coach professionals from
front line workers to CEOs, and work as a communications facilitator with
diverse groups moving them from misconception, misgivings to understanding. Experience: My customized training has been provided for Hewlett
Packard, ASTD, Ball Aerospace, Camp Dresser and McKee, MMS, USDA Forest
Service, BLM, DOI, Nutritional Services. I provide keynote address across the
country on gender and generational diversity. Much of my work now also includes
coaching male managers to deal with diversity issues, and coaching female
managers to deal with their senior status in organizations. |