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GOING THE EXTRA MILE The ultimate success of your organization
is dependent on the quality of service provided. But
it's not just the way service is delivered to the public that affects
public's satisfaction. The way the employees deliver service one
another is equally important. So, its not just the face-to-face
encounter between the public and the county that counts. The
service of your internal customers is vital, too. Internal service is
the key to teamwork, cooperation, and service excellence. Without
the essential support needed, quality drops. One can't provide
exceptional service alone. This course provides a workable approach for
instilling service excellence into each critical encounter in every
niche of your organization. BENEFITS: • Provide more supportive and courteous
service, improve operations • Improve the service image of the regional
office by increasing responsiveness • Understand and enhance the service
provided in the critical encounter in • Make quality internal service a practical
and enjoyable without causing burnout • Keep your cool under fire - deal with
impossible demands successfully CONTENT: • Why client service is important to you? ? • • • The real reason behind client
dissatisfaction: unreasonable client • Analyzing
your Client Service Cycle • What
constitutes effective service: meeting
your customer needs, eliminating • How
effective are you? Your Personal Customer Service Quotient
• Attributes
for extraordinary service: Ten DO's and
DON'Ts • Knowing
what your clients want: Are they
Chocolate, Vanilla or Strawberry?* • Avoiding
burnout- being the best without dying of stress
• When
and how to say no, with finesse, to impossible demands • Client Service Action Plan |