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EMOTIONAL
COMPETENCE KEEPING COOL UNDER FIRE In today's constantly changing business
environment, confronting situations with cool-headed confidence and poise is an essential skill. How
you handle emotionally charged situations makes a powerful difference
in your leadership style and the influence you have on others. So if
you every feel frustrated that others will not listen to your side of
the issue, feel intimidated by your anger-or someone else's feel like
forcing the issue, or avoiding the conflict all together, or find
yourself taking it personally or taking it home with you - it doesn't
have to be that way. You can maintain your composure and emotional
control and use your influence constructively in any situation. This program
will provide tools and techniques to deal with the inevitable emotions
and defuse conflicts before they create frustration, low morale, and
poor work quality. The goals are to
explore your emotional competence, your preferred methods for resolving
conflict, to understand the ensuing advantages and disadvantages, and
to see how they relate to your work experience. BENEFITS: Upon completion
of this program, you will have the tools to: • Zero in on the real causes of emotional
reactions and conflicts • Understand why people respond as they do • Determine if, and when to deal with negative
confrontations • Communicate in a way that encourages openness
and cooperation • Give and receive criticism constructively • Adopt a humor perspective to navigate in
difficult situations • Negotiate disagreements with composure using n
situations with subordinates, • Understand the advantages and techniques of I
WIN-YOU WIN conflict management • Zero in on the real causes of conflicts • Initiate the conflict confrontation in a
non-defensive way • Communicate in a way that encourages openness,
cooperation and agreement • Increase your ability to problem solve
collaboratively • Communicate in difficult situations with
difficult people-overcome barriers To
getting your point across, command attention, keep others involved • Motivate others to take action while lessening
their resistance • Create rapport, mutual respect, tolerance in
controversial situations • Keep cool under fire-express you in a calm,
clear, and compelling way • Understand how difficult people attack and
master techniques to defuse the • Size up any emotionally charged situation and
confidently choose your most • Learn a problem solving approach to conflict
situations |