Susan Wehrspann & Associates
Link to Home Page Link to Our Approach Page Link to Training Information Page Link to Seminars Page Link to Consulting Page Link to Workshops Page Link to Performance Page Link to Our Firm Page Link to clients Page Link to Comments Page Link to Articles and Newsletters Page Link to Contact Us Page

 
 

EFFECTIVE SMALL GROUP COMMUNICATION


With the increasing demand to participate on teams, facilitate group decisions, come to consensus, make your point in meetings, your  ability to communicate in small groups and get involved is essential.   With greater confidence in your ability you will contribute your ideas and expertise and exchange and coordinate work effectively. To be successful, you need to know how small groups operate, how to build consensus, listen actively  and how to get your point across.  Understanding the phases of group dynamics, the kinds of roles one needs to assume in each phase, the personal qualities that accompany those roles n each phase are key. This program has been specifically designed to provide a systematic approach and the skills necessary to be as effective as possible. 

BENEFITS
  Understand the different functions that meetings serve and how to choose the most effective way to accomplish their goals

  Know skills to encourage member contribution, maximize individual participation, enhance motivation and assure commitment to the decisions reached

  Frame your ideas so that they have impact, substance, and credibility

  Understand whether to hold a meeting, when to schedule it, how to arrange the meeting rooms, and how to develop agendas that keep meetings on track and get results

  Handle problem behaviors and problems  effectively

  Manage the complex dynamics of small groups  such as communication, hidden agendas, consensus decision making, change and conflict 

CONTENT:

SETTING GOALS AND OBJECTIVES
  Identifying how this class can help you in small group interactions
  SMALL GROUP COMMUNICATION QUESTIONNAIRE

CHARACTERISTICS OF PRODUCTIVE GROUP INTERACTIONS
  Seven characteristics of meetings that make a difference
  The similarities and differences among information sharing, decision   making and     problem solving meetings
  Practicing analyzing meetings, developing strategies and methods for  on-the-spot     improvement

PRESENTING YOUR IDEAS WITH IMPACT
  Three steps to getting your point across with impact
  Understanding what makes people listen
  What to do if you are in charge

INVOLVING OTHER PEOPLE -WHAT TO DO IF YOU ARE IN CHARGE
  Planning effectively - establishing an agenda, preparing and informing others to assure    participation at the meeting
   Recording group memory to enhance involvement at the meeting
  Roles and skills to utilize strengths of participants
 
OBSERVING AND HANDLING GROUP DYNAMICS
    The eight dimensions of group functioning:
     Communication, Decision Making, Conflict, Leadership, Goals and Roles, Group Norms, Problem Solving, Group Climate, Individual Behavior
    Practicing group observation skills
    Practicing feedback skills 
    Practicing effective expression and active listening
  to cultivate constructive roles and control destructive roles

CONSENSUS BUILDING-ESSENTIAL SKILLS
    The importance of giving and receiving information non-defensively to conflict resolution, problem solving, decision making and building trust
    The I.C.A.R.E. model to build relationships
    Understanding and overcoming barriers to consensus
    Practicing the seven step - P.R.O.B.L.E.M.-model of consensus building
    
AVOIDING  PITFALLS
    What can go wrong and why?
    Proven strategies for dysfunction and non- functional members and groups
      Diagnosing and analyzing meetings, developing strategies and methods for improvement

CONFLICT RESOLUTION TECHNIQUES
    Your typical response to conflict - its costs and benefits        
    The stages, the characteristics, the tasks and the issues at each stage  of meetings and the conflicts it presents
    Utilize the A.B.B.C.  approach to conflict situations.
    
Putting It All Together
 
 


 
Link to Home Page Susan Wehrspann and Associates Address and Phone Number Link to return to the top of this page

Contact Susan Wehrspann