VALUING DIVERSITY 
CULTURAL SENSITIVITY

Participants will be able to identify cultural, ethnic, gender, and other individual differences and how these differences impact the workplace, as well as techniques for respecting these differences.
 

DEALING WITH DIVERSITY 
DESCRIPTION OF THE AREAS THE PRESENTATION CAN COVER:
In today’s workplace, dealing with a diverse work force, creating a diverse team is critical to your organization’s mission. And, it is not only your legal responsibility, it is also a major growing trend that parallels our country’s ever-changing demographics. But how can you support a more diverse workplace? Where can you start:?  First  you learn effective techniques to adapt your style, break down stereotypes, and improve awareness and skills in the areas of diversity.

OBJECTIVES:
Identify cultural differences 
Understand how these differences impact the workplace 
Practice techniques for managing these differences
Recognize the value of individual differences
Learn to accept that different cultures have equally valid perspectives
Work successfully with people who area different than you
Avoid misunderstandings that come from cross-cultural communication.
Eliminate dissatisfaction without accusing or blaming.
Learn style differences and how to use it to be heard

CONTENT:
IDENTIFY CULTURAL DIFFERENCES 
Recognize the difference culture 
Identify the basis of cultural differences: the five orientations in the ways in which human beings deal with each others
Look at how culture makes you different than otherS 
Valuing diversity -developing compassion for each person’s uniqueness 
 
 

RECOGNIZE THE VALUE OF CULTURAL DIFFERENCES
Understand how you think about differences   ·
Developing appreciation for each person’s uniqueness-
in regard to roles and relationships, working as an individual verses a
team player, power and authority, involvement in decision making, use of 
language
 
 

UNDERSTAND HOW THESE DIFFERENCES IMPACT THE WORKPLACE
Experience the direct impacts of being treated differently,  of limited 
participation   attributes, of being misinterpreted, of not feeling included or 
valued 
Understand communication breakdowns due to misunderstandings
Recognize the reasons for the misconceptions   ·
Identify how growing up in different world means we use different words
Understand why the same words, spaces, tone, gestures cause different 
reactions 

PRACTICING TECHNIQUES FOR DEALING WITH THESE DIFFERENCES
 How to avoid misunderstandings that come from cross cultural communication:
Manage your mind - learn how to master what you tell yourself about yourself and others 
Manage your words - learn how to speak and listen to  people with different backgrounds 
Manage your non-verbals -  know how to pay attention to the nonverbal language of “how, when and where” you do things
How to use the technique of inquiry for more flexible and open-minded communication. 
How to find a common language in which to achieve more professional cooperation
How to learn style differences 
How to supervise people with differences in meaning, pacing, volume gestures, space and touch. 
 How to adapt to the differences in style for example: how to decide when to- show or not show emotions, decide how far to get involved, when and how to acknowledge achievements, how and when to exercise control
How to use style differences use style differences to be heard understood
Correct mistakes and deal with issues without escalating conflict
Learn to get into each other’s world, speak each other’s language