Susan Wehrspann & Associates
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In today's competitive business world, an organization's success depends upon its ability to respond to change.  Change is necessary and inevitable.  External conditions change constantly and irreversibly. If an organization is to survive, it needs to meet these demands productively.  The changes that surround us demand that we develop both the commitment and skill to be assertive in shaping change processes for the benefit of our organization.


The single most important factor in any change process is the people who will be most affected by the change.  For every change that is experienced externally there is an internal reaction to this change. Each person reacts differently to change situations.  How we manage these transitions and respond to individual reactions can have a tremendous effect on people, on productivity, and the utilization of the innovation.  People seem to resist improvements in technology and procedures- even improvements in the physical environments in which they work.  Our failure to recognize the special needs of people in transition can cause slowdowns, roadblocks, bottlenecks and negative attitudes.  Unfortunately polarized thinking can adversely affect the work of others.


Organizational change has many benefits and the purpose of this course is to share ideas and strategies that can help you make change work for your and for others. Change does not have to be disruptive or resisted.  This program creates ways to work through resistance to commitment and make the future happen in a desirable way.



·       Keep up with the competition-adapt to changes and meet  market demands positively

·       Maximize the beneficial outcomes of change: progress, experimentation, innovation, variety, stimulation, utilization of knowledge

·       Understand the roles and personal needs of the people involved in the change process

·       Develop a comprehensive framework for change-planning, preparing, initiating and supporting change to assure commitment and ongoing involvement

·       Create a strategy to work through resistance to stimulate innovation, and bring about higher      levels of satisfaction Handle negative reactions to change positively

·       Identify the special needs of individual users and provide the vital assistance through appropriate actions to assure success

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